Terms and Conditions

About Different Strokes

Different Strokes is the operating name of Different Strokes (Trustees) Limited.

• Registered Charity Number (England and Wales): 1092168
• Scottish Charity Number: SC044190
• Company Number: 04366893
• Registered Office: 9 Canon Harnett Court, Wolverton Mill, Milton Keynes, MK12 5NF

Different Strokes supports younger stroke survivors and their families throughout the United Kingdom.

If you would like a copy of our governing documents, please contact us at:

Email: info@differentstrokes.co.uk
Telephone: 01908 317 618

Definitions

In these Terms and Conditions:

“Different Strokes”, “we”, “us” and “our” mean Different Strokes (Trustees) Limited.

“Website” means www.differentstrokes.co.uk and any associated websites owned or operated by Different Strokes.

“You” and “your” mean any person accessing or using the Website.

“Content” means all text, images, graphics, videos, audio, downloads, documents and other materials published on the Website.

Acceptance of These Terms

By accessing or using this Website, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you should stop using the Website immediately.

We reserve the right to update these Terms from time to time. Changes will take effect when published on this page.

Website Use

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website in a way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Website.
• Introduce viruses, malware or other harmful code.
• Interfere with the operation or security of the Website.
• Use automated tools, bots, spiders or scraping technologies to access or copy Website content without our prior written consent.

Intellectual Property

The Different Strokes name, logo and branding are protected by trademark and intellectual property laws.

Unless otherwise stated, all content on this Website belongs to Different Strokes or is used under licence from third parties.

You may:

• View Website content for personal, non-commercial use.
• Download or print material for personal reference.

You may not:

• Reproduce, distribute, modify or commercially exploit Website content without prior written permission.
• Use the Different Strokes logo without written consent.

Where content belongs to a third party, permission must be obtained directly from the relevant rights holder.

Medical Information Disclaimer

The information provided on this Website is for general information and support purposes only.

It is not intended to replace professional medical advice, diagnosis or treatment.

Always seek advice from an appropriately qualified healthcare professional regarding any medical concerns.

If you believe someone may be experiencing a stroke, call 999 immediately.

For urgent but non-emergency medical advice:

• England: NHS 111
• Wales: NHS 111 Wales
• Scotland: NHS 24 on 111
• Northern Ireland: Contact your GP out-of-hours service or local healthcare provider

Website Availability

We make reasonable efforts to ensure the Website remains available and that information is accurate and up to date.

However, we do not guarantee that:

• The Website will always be available.
• Content will always be complete, accurate or current.
• The Website will be free from errors, viruses or interruptions.

Donations and Online Transactions

Donations and online payments are processed through secure third-party payment providers.

We do not store complete payment card details on our own systems.

By making a donation or purchase, you agree to the terms of the relevant payment provider.

If you have questions regarding a donation or payment, please contact us at:

info@differentstrokes.co.uk

Fundraising Standards

Different Strokes is committed to fundraising in a way that is legal, open, honest and respectful.

We follow the Code of Fundraising Practice and support the principles promoted by the Fundraising Regulator and the Chartered Institute of Fundraising.

If you have concerns about our fundraising activities, please contact us directly so that we can investigate and resolve the matter.

Online Shop

The following terms apply to purchases made through our online shop.

Orders

By placing an order, you confirm that:

• The information you provide is accurate.
• You are authorised to use the payment method supplied.

Prices

All prices are displayed in pounds sterling (£).

We reserve the right to change prices at any time.

Product Availability

If an item becomes unavailable after an order is placed, we will contact you to discuss alternatives or arrange a refund.

Delivery

Delivery information and charges are displayed during the checkout process.

Estimated delivery times are provided for guidance only and are not guaranteed.

Damaged or Lost Items

If goods arrive damaged or fail to arrive, please contact us as soon as possible so that we can investigate and resolve the issue.

Accessibility

Different Strokes is committed to making its Website accessible to as many people as possible.

We aim to follow the principles and success criteria of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA wherever reasonably practicable.

Accessibility features may include:

• Adjustable text sizing through browser settings.
• Keyboard navigation support.
• Appropriate colour contrast.
• Clear page structure and headings.
• Compatibility with screen readers and assistive technologies.
• Access to accessibility support tools where available.

If you experience accessibility barriers, please contact us so that we can improve the service.

Community and Social Media

Different Strokes provides opportunities for community support through social media platforms and other online channels.

Any social media group or community operated through a third-party platform is also subject to that platform’s own terms, policies and community standards.

Users must:

• Be respectful of others.
• Avoid abusive, offensive or discriminatory content.
• Avoid sharing confidential personal information.
• Refrain from posting unlawful, misleading or harmful content.

We reserve the right to remove content, restrict access or report behaviour that breaches these principles.

External Links

This Website may contain links to third-party websites.

These links are provided for convenience and information only.

Different Strokes has no control over third-party websites and accepts no responsibility for their content, privacy practices or availability.

The inclusion of a link does not imply endorsement.

Research Opportunities

We may occasionally promote research studies relevant to younger stroke survivors.

Researchers are responsible for ensuring that appropriate ethical approval has been obtained.

Participation is entirely voluntary.

Different Strokes does not endorse individual research projects and accepts no responsibility for research conducted by third parties.

Media Requests

Journalists, broadcasters and media professionals seeking information, interviews or permission to use Website content should contact:

Email: info@differentstrokes.co.uk
Telephone: 01908 317 618

Requests relating to survivor stories or other published content should also be directed through these contact details.

Limitation of Liability 

To the fullest extent permitted by law, Different Strokes shall not be liable for any indirect, incidental, consequential or special loss arising from the use of this Website.

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability which cannot legally be excluded.

Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy Policy.

Please read our Privacy Policy to understand how we process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory legal rights available to consumers in Scotland, Northern Ireland or elsewhere in the United Kingdom.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

Contact Us

Different Strokes
9 Canon Harnett Court
Wolverton Mill
Milton Keynes
MK12 5NF

Email: info@differentstrokes.co.uk

Telephone: 01908 317 618

Website: www.differentstrokes.co.uk