/Terms & Conditions
Terms & Conditions2018-01-19T02:13:28+00:00

Terms & Conditions

Different Strokes (Trustees) Limited

Registered Charity Number 1092168

A company registered in London Number 4366893 and limited by guarantee

Registered Office: 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF

Different Strokes (Trustees) Limited is governed by Memorandum and Articles of Association. If you would like a copy of this document please email us at info@differentstrokes.co.uk, telephone us on 01908 317 618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

Terms and Conditions of Use

Different Strokes is the operating name of Different Strokes (Trustees) Limited therefore any reference to Different Strokes means Different Strokes (Trustees) Limited.

‘website’ means www.differentstrokes.co.uk and any website under the ownership or control of Different Strokes from which a link has been created to these Terms and Conditions.

‘User’, ‘you’, ‘your’ and ‘yours’ mean the person(s), firm, company or organisation accessing the website.

‘We’, ‘us’ and ‘our’ mean Different Strokes.

‘Material’ and ‘content’ mean information, data, text, graphics, video, audio, images, links or programming code contained or available on our website, whether copyright of Different Strokes or a third party.

‘Terms and Conditions’ means the Terms and Conditions set out below, and where applicable the Terms and Conditions for user-generated content.

Access to and use of this website is provided subject to the following Terms and Conditions. Your use of this website constitutes acceptance of these Terms and Conditions as at the date of your first use of the website. If these Terms and Conditions are not accepted in full, then you must stop using the website immediately.

The website must not be accessed, monitored or copied by any manual process or by any robot, spider or other automated device.

Different Strokes reserves the right to change these Terms and Conditions at any time. These changes will be posted here and your continued use of this website after changes are posted constitutes your acceptance of the Terms and Conditions agreement as modified by the posted changes.

You agree to use this site only for lawful purposes and in a manner which does not infringe the rights or restrict or inhibit the use and enjoyment of the site by any third party.

If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

Governing Law
These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Different Strokes name and logo are registered trademarks of Different Strokes (Trustees) Limited. The names, images and logos identifying Different Strokes or third parties and their products and services are the proprietary marks of Different Strokes and/or third parties as appropriate. Nothing contained in these Terms and Conditions or on the Different Strokes website may be construed as conferring any licence or right under any trademark or patent of Different Strokes or any third party.

The copyright in the Site is owned by Different Strokes (Trustees) Limited and protected by United Kingdom and International copyright laws.

Documents on this Site may be copied for personal, non-commercial use only on the condition that copyright and source indications are also copied. However, some documents and photos may have been published on this site with the permission of the relevant copyright owners who are not Different) Strokes. All rights are reserved on these documents and photos and permission to copy them must be requested from the copyright owners (sources are marked within these documents and photos). Commercial use or publication of all or any item on this Site is strictly prohibited without prior written authorisation from Different Strokes.

This website and the information, names, images, pictures, logos regarding or relating to Different Strokes are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied.
In no event will Different Strokes (Trustees) Limited be liable for any damages, including indirect or consequential damages, or loss of profits arising from or in connection with the use or loss of use of this website.

Different Strokes makes all reasonable efforts to ensure that the content of the website is current, accurate and complete at the date of publication. But we make no warranty that any information that may be obtained by you through or from the use of the website will be complete, accurate or reliable nor that the website will meet your requirements.

Different Strokes does not claim that this website or any of the content will be uninterrupted or error free, or that this website or the server that makes it available are free of viruses and bugs nor does it guarantee the full functionality, accuracy and reliability of the materials.

You should consult a doctor or other relevant healthcare professional regarding all aspects of individual health care.

If you feel unwell or need advice in an emergency situation, you can get help from:

  • Your GP. If the surgery is closed contact your out-of-hours service.
  • In England and Wales contact NHS Choices – telephone 0845 4647. In Scotland, contact NHS24 on 08454 24 24 24.
  • The emergency services. Dial 999 for an emergency ambulance, or go to your local Accident and Emergency department

Different Strokes has aimed to make this website as inclusive as possible. The website has been designed in compliance with guidelines provided by:

  • the RNIB’s the disability website guidance
  • the Web Accessibility Initiative
  • Connect

We have considered the needs of people with cognitive deficits, aphasia, physical impairments, visual problems, and epilepsy. To make the website accessible for these people we have:

  • Included the option to resize text;
  • Included the option to use Browsealoud software
  • Used accessible website colours;
  • Avoided patterns in the design
  • Avoided animated images (which may cause flickering);
  • Confined the underlining of text for hyper links.
  • Avoided using block capitals

The website’s development has been overseen by younger stroke survivors and by an ergonomist with a particular interest in and knowledge of the problems younger stroke survivors face when using websites.

Privacy and Data Protection

This privacy policy only applies to the collection of your personal information by us and those we authorise. It does not cover any third party websites to which we may provide links. Third party websites may have their own privacy policies and/or terms and conditions of use.

Your personal information
When you are on our website and are asked for personal information, you are sharing that information with us alone, unless stated otherwise.

Information we collect
We collect information volunteered by you such as survey information, email address and your preferred means of communication. We also collect information about which pages on our website are accessed and when but not by whom.

We will not disclose any of your personally identifiable information, unless we have your permission.

Different Strokes (Trustees) Limited does not sell or rent user information to anyone.

How we use cookies
Cookies are small pieces of information of data created when you visit a website and which are stored in the cookies directory of your computer.

We use cookies along with web analytic tools to see how often the website is visited and how it is used. We use this information to help us provide a better service. The use of cookies does not give us access to your computer but does allow us to recognise you on your next visit, but they cannot be used to identify you – you remain completely anonymous to us.

Changing your contact details
The accuracy of your contact details is important to Different Strokes because we want to be able to send you information and provide support.

If you change email address or any of the other information we hold is inaccurate or out of date, please email us at info@differentstrokes.co.uk, telephone us on 01908 317618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

Online Shop

The following terms and conditions apply to all orders for goods made on Different Strokes’ website. They do not apply to goods or services you have ordered from a website you have visited as a result of clicking on a link on our website, in which case you must read the Terms and Conditions on that website.

You may only place an order for goods if you agree to these Terms and Conditions. By placing an order you are deemed to have accepted these Terms and Conditions. This does not affect your statutory rights.

It is prohibited to reproduce the images in the Different Strokes shop for any purpose whatsoever.

Different Strokes will use all profits to provide services to support younger stroke survivors.

Prices are guaranteed with the exception of any changes in the rate of VAT or the imposition of any other taxes.

Your payment details are given using a secure server. To check you are in a secure area please look for the closed padlock at the bottom of your browser.

When you place your order you are allowing Different Strokes to use your personal details to fulfil your order. We will never pass your details to another organisation, but we may use them to tell you about something we think may be of interest to you, for example next years Christmas cards. If you would prefer not to receive such information please email info@differentstrokes.co.uk.

In the event of there being a problem with your order we will contact you by telephone, email or Royal Mail post.

In the unlikely event of the goods you have ordered being unavailable we will contact you to offer an alternative, and if this is not acceptable we will issue a full refund. Christmas cards will be available at the beginning of September. From then we will process and despatch your order by Royal Mail within five working days. After this, please allow a further five working days for your goods to reach you.

A postage and packing charge of £2.95 is applied to all orders, irrespective of size.
We regret we can despatch to UK addresses only.

If your goods are lost or damaged in the post we will respond promptly with replacement goods or a refund on the understanding that you will co-operate fully with any Royal Mail investigation and will keep any damaged goods and packaging for the purpose of any such investigation.

Online Transactions
Our online donation facility is provided by BMyCharity and our online payment facility is provided by Paypal. All online transactions take place via a secure server. If you have any queries concerning our data protection policies, please please email us at info@differentstrokes.co.uk, telephone us on 01908 317618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

Fundraising Standards Board

Different Strokes (Trustees) Limited is a member of the Fundraising Standards Board (FRSB) because it is committed to the highest standards in fundraising and strives to always work in a way that is effective, open and honest. It is dedicated to raising funds in the most cost effective ways in order to support younger stroke survivors.

The FRSB is an independent board that has been set up to help people give to charitable organisations with confidence. It’s primary function is to deal with complaints about fundraising activity from members of the public.

As a member of the FRSB Different Strokes (Trustees) Limited has agreed to adhere to the Institute of Fundraising’s Codes of Fundraising Practice and the FRSB’s Fundraising Promise.

Website Links

Other websites contain links to our website and our website contains links to other websites.

Links to this website from other websites
Organisations and individuals can choose to link to our website to communicate valuable information to stroke survivors, family members, healthcare professionals, volunteers and others about stroke in younger adults and children.

The existence of a link from any organisation’s website to our website does not imply that we endorse the activities or views of that organisation.

We have no control over websites that link to us and therefore take no responsibility for their content.

Links from this site to other websites
We provide links to other websites where we believe they will be of particular interest to younger stroke survivors and their families.

We have no control over these websites and so we cannot guarantee that these links will work all of the time and we are not responsible for their content. If you notice that a link is no longer working please send an email to webmaster@differentstrokes.co.uk.

Website links policy
When we provide a link to another organisation’s website we always ask permission if necessary and inform the organisation that we have linked to their website. It is not necessary for individuals or other charities and voluntary organisations to request permission to link to our website, but your site must not conflict with our aims and the link must not be used to imply Different Strokes endorsement of your website. The Different Strokes logo may not be used without prior written permission. Please email us at info@differentstrokes.co.uk to let us know that you have linked to our website.

We arrange reciprocal links with other charities and voluntary organisations which may be of particular interest to younger stroke survivors and their families or to healthcare professionals working with younger stroke survivors. If you would like a reciprocal link please email us at info@differentstrokes.co.uk and we will consider your request.

We do not provide links from our website to commercial websites unless such links form part of a partnership arrangement, for example fundraising websites, or unless the goods and/or services on offer are of specific interest to younger stroke survivors or their families and the link forms part or the whole of an arrangement which has been agreed between us. If you would like to discuss the possibility of an arrangement to provide a link to your website please email us at info@differentstrokes.co.uk and we will contact you.

We reserve the right to remove any link from our website at any time and to request the removal of any link to our website from any other website.

Requests for Participants in Research Projects

For a small fee students and researchers wanting to advertise for participants can advertise on the research section of the website and get their project posted weekly on our Facebook page until the required number of participants has been recruited. In the first instance please contact info@differentstrokes.co.uk with details of your project.

We will make reasonable attempts to ensure listed projects have appropriate approval from a recognised body, but participants are responsible for satisfying themselves that appropriate approval procedures have been met before taking part.

Different Strokes is not responsible for and does not endorse any research project recruiting participants on its website or Facebook page.

Media Requests

Journalists researching stroke or wanting to use any of the content of the website, including Survivors Stories should email should not contact info@differentstrokes.co.uk or telephone 01908 317618 0r 0345 130 7172 with details of their request.

Use of Your Content

Any material you submit to or post on any public area of the website will be treated as non-confidential and you grant Different Strokes the right to use it on our website and in other publications. If you do not want to grant Different Strokes this right then please do not submit your contribution.

Any material you submit to or post on any public area of the website must be your own.

All material submitted is the sole responsibility of the author. All views and information are individual and should not be interpreted as the views, policy or advice of Different Strokes. Any material submitted by Different Strokes will be clearly identified.

Any material you submit to or post on any public area of the website must not:

  • Contain any material which is defamatory of any person, misleading, unreliable, obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or relationship with any person, or give the impression that you are an employee of or a volunteer for Different Strokes if this is not the case.
  • Advocate, promote or assist any unlawful act.

When reading user-generated content please be aware that other people’s situations may differ from your own and what has worked for them may not work for you, and could even be dangerous. You should consult a doctor or other relevant healthcare professional regarding all aspects of individual health care. If you feel unwell or need advice in an emergency situation, you can get help from:

  • Your GP. If the surgery is closed contact your out-of-hours service.
  • In England and Wales contact NHS Choices – telephone 0845 4647. In Scotland, contact NHS24 on 08454 24 24 24.
  • The emergency services. Dial 999 for an emergency ambulance, or go to your local Accident and Emergency department

If you think you or someone else might be having a stroke dial 999 immediately.


Different Strokes provides the forums to enable younger stroke survivors to share experiences and support each other.
Everyone can read the discussions, but to reply or start a new topic you will need to register.

When you register with us you are stating that you are over 18 years of age or are a minor with parental consent. We advise parents who permit their children to use an interactive service that it is important that they make them aware of the potential risks.

You agree that any information you provide to us about yourself upon registration or at any time will be true.

Different Strokes’ forums are public so can be viewed by anyone searching the internet, and posts will be indexed by search engines such as Google. Therefore, please stay safe and be careful what you post. Do not post anything confidential, contact details or personal information which could identify you and put you or someone else at risk.

You agree not to post anything that could be interpreted as intentional advertising, selling or soliciting, spam, or self-publicity for commercial or business purposes. We will remove delete such material.

We hope you will make friends within the community but do not share personal information unless you absolutely trust that person is genuine. If you plan to meet anyone you have befriended on the internet, never go alone and always meet in a public place.

The forums are a community where we hope you will find and give support. Please be polite and respectful at all times and don’t post anything which others may find offensive. Remember that following a stroke it is common to be angry and emotional but if someone posts something which you find offensive or they are being rude and disrespectful, the best thing to do is to ignore them and report the post by emailing info@differentstrokes.co.uk and we will deal with the problem.

You use our forums at your own risk and we do not accept responsibility for any costs or expenses incurred as a result of any actions you take.

If anyone breaches these Terms and Conditions we will take action which may include deleting posts, issuing a warning and deleting that user’s account without prior notice and we are under no obligation to enter into correspondence about this.
We may disclose information to law enforcement authorities if we reasonably feel

Contact Details

If you want to get in touch for any reason please email us at info@differentstrokes.co.uk, telephone us on 01908 317618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.